If the issue is not resolved click here for instructions on restarting the windows networking service. ASUS Wireless Radio Control - ATKACPI driver in the Utilities section of the download page. At 448, the ZenWiFi AX package includes two devices that Asus rates as able to cover 5,500-square feet of floor space. Reboot the computer and see if the connectivity issue has been resolved. The devices can be set up to use a wired backhaul connection.

If the device is successfully reinstalled it will show back up under the 'Network Adapters' drop-down. The icon can be hard to see - you can hover your mouse over the button to confirm you are choosing the correct one.

Once the adapter has been uninstalled click on the 'Scan for hardware changes' button to search for and reinstall the correct adapter.

Speedtesting the ASUS on my neighbours WiFi router also a dual band one gives exactly the same result for uploading.

This will remove the adapter from the list and uninstall the driver. The summary of radio network connections on the router says that both my desktop and the ASUS VivoBook use the 5 GHz frequency band, while all my other devices use the 2.4 GHz band.

Click 'Ok' when prompted to uninstall the device.

If troubleshooting a wireless issue make sure to select the correct device - the word 'Wireless' will likely be in the title. This will remove the adapter from the list and uninstall the device. Right click on the adapter you want to uninstall and select 'Uninstall'. This will list all network adapters that the machine has installed.

Type 'Device Manager' into the search field to open the device manager console.

If the the network adapter doesn't show up in the list it could indicate a hardware issue with the adapter. This fix will bring the network adapter back to default settings and will resolve issues a large percentage of the time. This is also a good step to try if a user is able to connect to a network but are unable load web pages in their browser. If a user is having issues connecting to or staying connected to a wired or wireless network, an easy first step at troubleshooting is to uninstall and reinstall the network adapter. This document details how to uninstall and reinstall a network adapter for the purpose of troubleshooting networking problems on Windows 7, 8, and 10.

What is a asus wireless iap device?